Scope and responsibility

This Privacy Policy applies to the Valtheryn website, browser-based game, player accounts, support systems, community and multiplayer features operated by Valtheryn, and related payment functionality if enabled at valtherynlive.com (collectively, the “Service”).

The person or entity responsible for providing and operating the Service is referred to throughout this Policy as “Valtheryn,” “we,” “us,” or “our.” Valtheryn is operated from Indiana, United States.

This Policy does not represent that Valtheryn is currently organized as an LLC, corporation, partnership, or other registered business entity.

For purposes of privacy laws that use terms such as “controller” or “business,” Valtheryn is responsible for determining the purposes and means of processing personal information under its control, except where another provider independently determines how it processes information.

This Policy does not control independent third-party websites or services. Their own privacy notices apply to information they independently collect or control.

Plain-language summary

The remaining sections provide more complete information about these practices.

Information we collect

Valtheryn does not intentionally request Social Security numbers, government identification, complete payment-card information, health information, precise real-world location, or similarly sensitive information for ordinary gameplay or support.

Do not place your real-world address, telephone number, payment-card information, government identification, passwords, or other sensitive information in Warden names, settlement names, alliance names, messages, or support tickets.

How information is collected

• Directly from you: when you register, verify your email, choose in-game names, play, contact support, submit a report, request account recovery, exercise a privacy right, or use payment functionality.
• Automatically through the Service: when WordPress, Valtheryn’s custom systems, the browser, web server, security controls, or game services process account sessions and gameplay requests.
• From service providers: such as payment status and transaction information from Stripe, authentication and infrastructure information, email-delivery results, hosting information, or security-related information.
• From other players: when another player interacts with you, reports conduct, joins a rally, reinforces you, attacks, scouts, trades, participates in an alliance activity, or otherwise creates a multiplayer game record involving your account.
• Generated or derived by Valtheryn: including settlement power, rankings, event scores, eligibility states, cooldowns, fraud or abuse indicators, and public map projections calculated from authoritative game information.

How we use information

• Create, verify, authenticate, recover, secure, and maintain player accounts.
• Run persistent gameplay and preserve authoritative settlements, resources, buildings, troops, Guardians, alliances, marches, combat outcomes, events, rewards, rankings, and progression.
• Operate email verification, password-reset, account-recovery, notification, and support functions.
• Test payment integration and, if real-money purchases are later enabled, process and fulfill purchases, prevent duplicate fulfillment, provide transaction records, handle refunds or disputes, and meet applicable accounting or tax requirements.
• Display multiplayer information necessary for maps, alliances, rallies, battles, scouting, reports, events, Oathenreach, leaderboards, and other shared gameplay features.
• Secure the Service; authenticate commands; enforce rate limits; detect fraud, bots, cheating, exploits, account compromise, harassment, payment abuse, and other Terms violations.
• Provide customer support, investigate reports, respond to privacy requests, and communicate important account, security, service, or legal notices.
• Debug software, audit transactions and gameplay, monitor reliability, repair state or indexes, create backups, prevent data corruption, and improve features and performance.
• Comply with applicable law, lawful legal process, valid governmental requests, recordkeeping obligations, and legitimate efforts to protect rights, safety, property, and game integrity.

Valtheryn does not use complete payment-card information for advertising and does not currently use personal information to make decisions producing legal or similarly significant effects through solely automated processing.

Legal bases where required

Where applicable law requires a legal basis for processing, Valtheryn may rely on one or more of the following:

• Performance of a contract: to create and maintain your account, provide requested gameplay, operate game features, fulfill an authorized transaction, and provide requested support.
• Legitimate interests: to secure and improve Valtheryn, prevent cheating and fraud, maintain fair gameplay, diagnose problems, preserve necessary records, and protect accounts and the Service, balanced against user privacy rights.
• Legal obligations: where processing or retention is necessary for applicable tax, accounting, consumer-protection, privacy, security-incident, legal-process, or other requirements.
• Consent: when applicable law requires consent for a particular activity, such as certain optional cookies, marketing, or another optional feature.
• Protection of rights, safety, and security: when reasonably necessary to prevent fraud, investigate abuse, respond to security threats, or protect users and the Service.

Where processing is based on consent, consent may be withdrawn for future processing, subject to processing already lawfully completed and any other lawful basis that continues to apply.

Information visible to other players

Valtheryn is a persistent shared multiplayer world. Depending on the feature, other players may see information such as your Warden or settlement name, settlement level, map position, alliance name and tag, public settlement power or rank, event score, Oathenreach status, rally participation, battle participation, and other information intentionally presented as public or shared gameplay information.

Private account information—such as your password, email address, account-recovery information, and other private contact information—is not intentionally displayed as public profile information.

Certain normally nonpublic military information may become available to another player through authorized gameplay mechanics such as successful scouting or battle reports.

Fog-of-war, Realm Navigator restrictions, alliance permissions, and similar mechanics may limit how information can be discovered but do not make all map or battle activity private.

Do not use your real-world name, address, email address, telephone number, or other sensitive personal information as a Warden, settlement, Guardian, or alliance name.

When information may be disclosed

Valtheryn may disclose relevant information in the following circumstances:

• To other players: where information is part of shared gameplay, public rankings, alliances, maps, reports, events, Oathenreach, moderation, or other multiplayer features.
• To service providers: such as hosting and infrastructure providers, WordPress-related systems, database or backup services, email-delivery services, payment processor Stripe when applicable, security services, and other vendors that help operate the Service.
• For security, legal, or safety reasons: when reasonably necessary to investigate fraud, cheating, abuse, security incidents, or threats; enforce agreements; protect users or the Service; comply with applicable law; or respond to valid legal process.
• As part of a future business transaction: if Valtheryn or substantially all of the Service is reorganized, incorporated, financed, acquired, sold, or transferred, subject to applicable privacy obligations.
• At your direction: when you specifically ask or authorize us to disclose information.

Current position: Valtheryn does not sell personal information for money, does not share personal information for cross-context behavioral advertising, and does not currently use targeted advertising.

If those practices materially change, this Policy will be updated and legally required notices, choices, consent mechanisms, or opt-outs will be implemented before the new practice begins.

Stripe and payment information

Valtheryn is integrated with Stripe for payment functionality and currently may use Stripe’s sandbox environment for payment-flow testing. Real-money purchases may remain disabled or displayed as “Coming Soon” until production commerce is enabled.

If Stripe-hosted checkout is made available, payment-card and related payment credentials entered into the Stripe interface are submitted to Stripe rather than entered into Valtheryn’s own support or gameplay systems.

Stripe may collect information such as payment-card or bank details, billing and contact information, device information, transaction information, and fraud-prevention signals under Stripe’s own privacy practices.

Valtheryn may receive transaction information needed to create, verify, reconcile, or fulfill an order, such as payment status, amount, currency, email, player or order reference, Stripe Checkout Session identifier, PaymentIntent identifier, charge identifier, refund or dispute status, and related timestamps.

Valtheryn does not receive or store the complete card number or card security code through Stripe-hosted Checkout.

Stripe may act as a processor or service provider for some processing and as an independent controller or business for other processing. You can review Stripe’s Privacy Policy for Stripe’s own practices.

Never send complete payment-card information or payment-account credentials to Valtheryn support.

Cookies and similar technologies

Valtheryn and the WordPress infrastructure supporting it use cookies or similar browser technologies that may be necessary for login sessions, authentication, email-verification and password-reset flows, security, request validation, preferences, and checkout continuity.

Disabling required cookies may prevent registration, login, account recovery, gameplay, administrative functions, or checkout from working correctly.

Valtheryn’s custom game and account systems are not currently intended to use advertising cookies or cross-site behavioral advertising technologies.

Hosting infrastructure, WordPress, themes, security components, or other installed components may set additional cookies required for their operation. Cookie behavior should be reviewed whenever production plugins or providers change.

If Valtheryn later introduces nonessential analytics, advertising, session-replay, social-media tracking, or another technology requiring consent or an opt-out, appropriate notice and controls will be added before that technology is used where required by law.

Browser “Do Not Track” signals do not have a single universally applicable technical standard. Because Valtheryn does not currently sell personal information or conduct targeted advertising, there is currently no corresponding sale or targeted-advertising activity to opt out of. Where applicable law requires recognition of a legally valid opt-out preference signal for future covered activity, Valtheryn will implement that requirement.

Data retention

Valtheryn retains personal information only for as long as reasonably necessary for the purposes for which it is used, subject to technical, security, fraud-prevention, backup, legal, and recordkeeping requirements.

Retention may include:

• Account information and authoritative game state while an account remains active and for a reasonable period afterward where needed for account recovery, security, dispute resolution, fraud prevention, enforcement, or legal obligations.
• Purchase, entitlement, refund, dispute, chargeback, payment, tax, and accounting records for periods reasonably necessary for financial reconciliation, support, applicable law, or legal claims.
• Security, authentication, gameplay command, audit, moderation, and anti-abuse records for periods proportionate to their security, investigation, enforcement, or dispute-resolution purpose.
• Support and privacy-request records for as long as reasonably necessary to respond, document action taken, investigate recurring problems, defend legitimate claims, prevent abuse, or comply with law.
• Backups until they are overwritten, rotated, deleted, or otherwise expire under the applicable backup process, unless preservation is required for security, recovery, or legal reasons.

When information is no longer reasonably necessary, Valtheryn may delete, anonymize, aggregate, or otherwise securely dispose of it.

Deletion from active production systems may not immediately remove limited copies contained in backup or disaster-recovery systems. Data restored from a backup remains subject to this Policy and applicable retention requirements.

Security and incident response

Valtheryn uses administrative, technical, and organizational safeguards designed for the nature of the Service and information involved.

These safeguards may include email verification, password hashing, authenticated sessions, authorization checks, request nonces, server-side gameplay validation, transactional records, rate limiting, abuse prevention, restricted administrative access, audit information, payment tokenization through Stripe, software updates, backups, and investigation of suspicious activity.

No website, network transmission, database, hosting platform, or storage system can be guaranteed completely secure. Valtheryn therefore cannot guarantee that unauthorized access, alteration, loss, or misuse will never occur.

Users are responsible for protecting their passwords, email accounts, devices, and authentication sessions.

If you believe your Valtheryn account or information may have been compromised, contact support@valtherynlive.com.

If a security incident involving personal information occurs, Valtheryn will investigate and provide notifications to affected individuals or appropriate authorities when required by applicable law.

Your privacy choices and rights

Depending on where you live, the information involved, and whether a particular privacy law applies to Valtheryn, you may have rights concerning your personal information.

Those rights may include the ability to request:

• Confirmation of whether personal information about you is being processed.
• Access to personal information associated with your account.
• Correction of inaccurate personal information.
• Deletion of qualifying personal information, subject to lawful exceptions.
• A portable copy of certain personal information where applicable.
• Withdrawal of consent for future processing that is based on your consent.
• Opt-out of covered sale, targeted advertising, or certain profiling if Valtheryn ever conducts an activity to which such a right applies.
• An appeal or reconsideration where applicable law provides an appeal right.
• Exercise of legally protected privacy rights without unlawful discrimination.

Valtheryn does not currently sell personal information or use personal information for targeted advertising.

To submit a privacy request, email support@valtherynlive.com with the subject “Privacy Request.”

Include the account email address or Warden name involved and clearly describe the request. Do not send your password or payment-card information.

Valtheryn may take reasonable steps to verify that the requester is the account holder or an authorized representative before disclosing, deleting, or changing account information.

A request may be denied or limited where permitted by applicable law—for example, when identity cannot reasonably be verified, another person’s privacy would be harmed, the request is fraudulent or abusive, or information must be retained for security, fraud prevention, payment reconciliation, tax obligations, legal claims, recordkeeping, or compliance.

If a request is denied and applicable law provides a right to appeal, you may email support@valtherynlive.com with the subject “Privacy Appeal” and identify the prior request.

Account deletion may permanently end access to your settlement, progression, and Virtual Content. Deleting an account may not require deletion of transaction, fraud-prevention, security, or other information that Valtheryn is lawfully permitted or required to retain.

Indiana residents may find additional consumer information through the Indiana Attorney General’s Consumer Protection Division.

Children’s privacy

Valtheryn is not directed to children under 13, and a person under 13 may not create or use a Valtheryn account.

Valtheryn does not knowingly seek to collect personal information from children under 13.

If Valtheryn learns that an account belongs to a child under 13 or that personal information was knowingly collected from a child under 13 without legally sufficient authorization, appropriate steps may be taken to suspend the account and delete or otherwise handle the information as required by applicable law.

If you are a parent or legal guardian and believe a child under 13 has provided personal information to Valtheryn, contact support@valtherynlive.com with the subject “Child Privacy Request.”

Users who are at least 13 but have not reached the age of legal majority where they live must have permission from a parent or legal guardian as described in the Terms of Use. A minor may not use another person’s payment method without authorization from the person responsible for that payment method.

United States operation and international processing

Valtheryn is operated from Indiana, United States. Information may be processed or stored in the United States and in other locations where service providers maintain infrastructure.

Privacy and data-protection laws may differ between countries.

If an applicable law requires a particular safeguard for an international transfer, Valtheryn will use a legally recognized transfer mechanism or other required safeguard where applicable.

If Valtheryn begins actively targeting or materially expanding operations into a jurisdiction that requires additional privacy disclosures, representative information, controller-identification information, or other jurisdiction-specific notices, this Policy will be updated as appropriate.

Changes to this Privacy Policy

Valtheryn may update this Policy when the Service, game features, account systems, providers, payment functionality, laws, security practices, or information practices materially change.

The revised Policy will be posted with an updated effective or revision date.

Additional notice may be provided for material changes when reasonably appropriate or required by applicable law.

If applicable law requires consent before a new data practice begins, Valtheryn will request that consent before relying on it.

Historical versions may be retained as reasonably necessary to document which privacy notice applied at a particular time.

Contact Valtheryn about privacy

Service: Valtheryn
Privacy, security, account, and support contact: support@valtherynlive.com
Website: https://valtherynlive.com
Location of operation: Indiana, United States

For a privacy request, use the subject “Privacy Request.”

For an appeal or request to reconsider a privacy decision, use the subject “Privacy Appeal.”

For a security concern, use the subject “Security Report.”

Do not send passwords, Social Security numbers, complete payment-card numbers, card security codes, banking credentials, government identification, or other unnecessary sensitive information by email or through a support ticket.